ATTENTION: To receive your photos, access the "My Purchases" section of our website and be sure to upload a selfie without glasses with good definition and lighting and without other people in the photo, for the package to be effective.

PHOTO DELIVERY: Go to the "My Purchases" section of our site and download your photos. You will also receive a notification to your registered email address when your photos are available for download

NOTE: The minimum number of photos guaranteed in the package is 10 photos per athlete (including the route and the arrival). After sending the selfie, the package becomes personal and non-transferable. - If you find your photos among the unidentified files, please contact sac@fotop.com and enter the code of the photo (s) (found below the photo) within 7 days after the event to have your order processed again

Cancellation and Refund Policy:

If you want to cancel the order, the request must be made up to 3 days before the event by sending an email to sac@fotop.com. There will be no cancellations

after this period

.

If you don't have the minimum number of 5 photos offered, you must request a refund within 30 days of the event via sac@fotop.com. Refund requests will not be accepted after

This period

.

Refunds and cancellations will be made within 30 days of the request using the payment method used in the order.